Our Digital Workplace Services area focuses on the key processes that allow for the continuous operation of user tasks, making an effective incidence management and responding to requests regardless of the platform that is being used.
How we do
Our offer, based on ITIL standards, follows the best IT Process Management practices and allows us to adopt a Continuous Service Improvement Program, which for Softinsa corresponds to one of the most relevant processes during the provision of continuous services.
Trend analysis, development and execution of preventive and corrective plans
Desktop virtualisation services, supply and renovation of workstations and equipment
Proactive Endpoint Management tools and automatic user reset/unlock
Focus on service quality measurement and on a cognitive approach to user support, by introducing automation in this process
Multidisciplinary teams working remotely from Service Centres and locally at customers, whenever necessary, with access to the entire Database
Technicians trained in the specific desktop used by each customer and in its processes, facilitating the resolution of incidents and increasing user satisfaction
Standardisation and implementation of security policies, with a transversal management of all the devices
An integrated offer
